Chhabra Medical Corp

PORTAGE HEALTH CENTER
6375 U S HWY 6
PORTAGE IN 46368
PHONE: 219-762-3196 FAX: 219-763-6438


Portage Office



MERRILLVILLE HEALTH CENTER
8695 CONNECTICUT, STE. B
MERRILLVILLE IN 46410

PHONE: (219) 769-2258 FAX: 219-769-2743


 

Merrillville Health Center

 

Patient Responsibilities & Policies

Financial Responsibility
As a patient it is in your best interest to know and understand your insurance plan benefits and responsibility for any deductibles, co-insurance, or co-payment amounts prior to any visit.  Please have your current insurance card with you at all times, as well as a government issued photo ID. You are responsible to notify us of your insurance plan and to provide us the necessary information about your insurance policy.   It is your responsibility to know your insurance company’s patient responsibilities and procedures.  Not all services are covered in all insurance contracts. If your insurance plan does not cover a service, or procedure, you are responsible for payment of these charges.  To find out what your insurance plan covers and what your financial obligation may be, call the customer service or member services department of your insurance company (the phone numbers are on your insurance card). If you do not have any insurance coverage for the visit please notify us when you schedule the appointment and a time of service payment will be due at the time of visit. Resolution of any outstanding balance is expected prior to obtaining additional services from The Practice. 
Please notify our administrative staff of any changes in your insurance, address, phone number, marital status and names promptly.
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Appointment Hours
Our offices are open Monday through Friday. Portage office opens at 8 AM everyday while Merrillville office opens at 8:30 AM. Each office is open 1 Saturday a month to accommodate our patients who are unable to make it because of their work schedule. Portage is open 1st Saturday of the month and Merrillville office is open 3rd Saturday of every month. Please see office hours below. Appointment can be made by calling 219.762.3196 for Portage and 219.769.2258 for Merrillville.
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Late Appointment Arrival
We strive to see all patients on time for their scheduled appointments. If you are a returning patient please plan to arrive at least 10 minutes prior to your scheduled appointment to check in. New patients please arrive 30 minutes prior to your appointment to complete the new patient paperwork.  If you arrive 10 or more minutes late for your appointment time, you may be asked to reschedule for the next available appointment time.
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Missed Appointment
A missed appointment is when you fail to show up for an appointment without a phone call, fail to cancel within one business day or arrive 15 minutes past your scheduled appointment time.

If you miss your appointments, you compromise the care that we are able to provide you and other patients that may have needed an appointment.

Missed Appointments will be charged a $20 fee,  billed to your account and is not covered by Insurance.
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Prescription Refill Guidelines
**Please contact your pharmacy directly for all refills **

Most pharmacies have automated services for this purpose. If no refills remain on your prescription, request your pharmacy to fax a refill request to our office at  219-763-6438  for Portage and 219-769-2258 for Merrillville.  Refill requests are processed daily. Avoid calling the office directly for refills unless problems arise while attempting to follow the instructions shown here.

PLEASE ALLOW 10 BUSINESS DAYS FOR THE REFILLS BEFORE RUNNING OUT AS YOUR INSURANCE MAY REQUIRE PRIOR AUTHORIZATION.

MOST MAIL ORDER PHARMACIES TAKE 2-3 WEEKS TO PROCESS ANY REFILLS. WE HAVE NO CONTOL OVER THEIR PROCESSING OF THE REFILLS. PLEASE ALLOW YOURSELF THIS TIME BEFORE RUNNING OUT OF YOUR MEDICINES.
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Phone Messages
In order to provide the best care possible to our patients and allow our scheduled patients to be seen by our medical providers without multiple interruptions our medical staff are available totake messages for our medical providers during office hoursWhen leaving a message please indicate your name, the patient’s name, date of birth, the reason for your call, and phone number where you can be reached.  The medical staff will alert your medical provider about the message and will call back with the providers response in a timely manner.  This may take up to 3-4 business days Please be aware that certain messages may require a visit with a medical provider.
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After Hours
If you have an urgent issue after regular business hours, please call the main office number.  The operator will take your name, date of birth, phone number, reason for call, and help you reach our on-call medical provider.  The on-call medical provider returns patients phone calls as soon as possible and assists them with urgent medical issues that cannot wait until regular business hours. In case of emergency, please call 911.
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Laboratory Testing
The lab services are provided by LabCorp andQuest.  For your convenience these services are provided in our office and in the office next door.  In order to ensure accurate laboratory testing is done, a patient must have an order for lab tests from one of our medical providers in their chart, a written order from another medical provider’s office, or obtain approval for requested lab work from a medical provider in the office prior to scheduling an appointment.  We use Quest and LabCorp for our lab services; however a patient that does not wish to use these labs must request an alternate lab service prior to any lab work.  The lab service may bill your insurance separately for any test we do not bill for in our office. The turnaround time on lab results can vary, however routine labs usually take 2-3 business days, while cultures and biopsies generally take 1-2 weeks.  All lab results that are received are reviewed by the medical provides. Results are reviewed and discussed with patients at the time of  next appointment.  
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Patient Forms
We understand that there are forms that may need to be completed by one of our staff and/our medical providers.  These forms include, but are not limited to disability forms, Family Medical Leave forms, Attending Physician Forms, school forms, itemization of charges, etc. In order for our office to properly complete any forms on our patients’ behalf we require the patient to complete all patient portions of all the forms and provide any information needed to assist the provider in completing the form prior to submitting the form to our office.  Please allow 10-15 business days for our office to complete any forms. There is a fee associated with filling out most of these forms payable at the time of turning the forms in.
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Medical Records
In order to best serve our patients we recommend our patients request copies of their lab or test results when they are given the results by one of our staff members, or providers.  A copy of a single test or a lab is no charge to our patients. Please be aware that in order to receive a copy of multiple pages of your medical records a completed release form must be submitted to our office.  This service will be out sourced to our medical records vendor and there may be a charge.  Depending on when a patient was last seen medical records can take up to 30 days for our office to process the request.
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Preauthorization and Referral Guidelines
Some insurance plans may require pre-authorization, or referrals for services and tests. It is your responsibility to know your insurance company’s patient responsibilities and procedures.  If proper insurance procedures are not followed, you may be liable for full payment of the bill.  If your insurance company requires a referral and/or prior authorization you must contact our office at least 6 business days prior to seeing a specialist, or having any testing done. Please check and make sure if the doctors you may be referred to is in network with your insurance.
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HIPAA Notice of Privacy Practices
Protecting the privacy of your health information is important. The Privacy Rule requires us to give you access and copies of our Notice of Privacy Practices. Prior to signing acknowledgment of the privacy rule you have a right to access, review.
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Use and Disclosure Of Protected Health Information
In accordance with HIPAA The Practice may use and disclose protected health information about patients to carry out treatment, payment, and healthcare operations.  Our offices may call a patient’s home or other designated location and leave a message on voicemail or in person in reference to any items that assist the practice in carrying out healthcare operations, such as appointment reminders, insurance items, collection calls, and any calls pertaining to clinical care, including laboratory results among others.  The Practice may mail to a patient’s home or other designated location any items that assist the practice in carrying out healthcare operations, such as appointment reminder cards and patient statements.  A patient may revoke their consent to disclose protected health information in writing except to the extent that the practice has already made disclosures in reliance with their prior consent and upon a patient revoking consent The Practice may decline to provide treatment to the patient.
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Parental Consent for Medical Treatment of a Minor
When parents cannot be present at the time of their child’s appointment, it is the policy of our offices. that no child under the age of thirteen will be treated in the office without a designated adult chaperone present.
Children between the ages of thirteen and eighteen who will be coming to the office alone must either have a signed or verbal consent form on file prior to being treated.
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Please do not hesitate to contact our office with any questions, or comments.